How to contact us

This page allows you to contact us about sales or technical support. We do not outsource technical support and we try to answer every customer request.

   Have you checked our FAQ? Maybe your question has already been answered.

   You can either send us e-mail messages, open a support ticket or post your request to our forum.

Emails sent to the following address are automatically scanned by our spam filters so be sure to at least specify "Paquet Builder" in the subject of the message.

Please use the following email address:

Important: several email servers sometimes bounce emails or replies we send. If you do not get any reply to your message some days later, please send your message again and specify another email address or open a support ticket or try the forum.

 Follow us on Twitter.

   Alternatively, use the form below to contact us, and be sure to enter a valid email address if you want to hear back from us.

Your contact information and email will not be used for marketing, not be added to any newsletter: it is only used for replying to you. By sending the form, you will also provide us with your IP. Review our privacy policy.

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